After-sales Assistance

The OEM spare parts ensure high safety and reliability of our machines.

The supply of the most critical components normally subject to wear are available in our warehouses. Comi Condor staff is always available for the Customer’s needs in order to keep our centrifuges in the best operating conditions.

Comi Condor technicians are available for any customer’s technical need on both the centrifuge, and on the plant where the machine is installed and in service.

We also provide a remote tele-assistance service to solve any problem in any country and/or continent.

If a technical assistance is required on site, our technicians are sent as soon as possible (24/48h) to solve the problem and ensure reliable operation of the centrifuge.

Comi Condor maintenance service is organized to offer :

Maintenance on the centrifuges in production

Through the visit of our mechanical, electrical and software specialists we manage and solve the problems that may arise on the use of the centrifuges;

Preventive maintenance on the centrifuges

The preventive maintenance ensures to reduce the downtimes and keeps the centrifuge at the highest levels of operability and efficiency. Comi Condor offers their customers "preventive maintenance plans" on an annual or multi-year basis. Good planning of the work is the best way to prevent unplanned downtime and unexpected costs;

Remote assistance on the centrifuges

We perform remote assistance on our installed systems for effective control of the problems and/or improvements that may arise in the use of the centrifuges. The remote support system enables to be always present in helping the client to identify any malfunctions that can be resolved successfully through a detailed analysis.

Centrifuges, during their life cycle, may require overhauls, retrofits that may involve partial and/or total renovations.

We offer in particular:

• Mechanical update of mechanical units and/or of the complete centrifuges;
• Upgrade of electrical and electronic equipment, according to current regulations;
• Updating of the control systems, for an efficient and effective use of the centrifuge in the plant.

Our technicians are also able to make overhauls/retrofits of centrifuges similar, from design and technology, to the COMI CONDOR’s ones.

In all these cases, the retrofit and/or overhaul works are carried out in our workshop. At the end of the works, tests are carried out to verify the centrifuge functionality. Documentation in accordance with current regulations is supplied; on request, validation documentation as required by pharmaceutical standards, is also available.

Our engineers and technicians are able to provide training of the Customer’s staff for the following aspects:

Use of the centrifuge;

• Optimization of the production process;
• Inspection and maintenance;
• Automation of new processes;
• Update on new safety regulations

We are able to offer a "customized " training for the Customer's needs.